If you’ve logged into your Pocket Option account only to be greeted with a “Your account has been blocked” message, you’re not alone. It’s frustrating, especially if you had active trades, pending withdrawals, or a strategy in motion. The good news? Most bans are fixable—if you understand why they happen and act quickly. This guide breaks down the most common reasons for account termination, how to avoid a ban in the first place, and the exact steps to get your account reinstated fast.
Understanding Pocket Option’s Rules and Terms of Service (ToS)
Pocket Option operates under strict Terms of Service (ToS) to protect the platform, its traders, and regulatory compliance. Violating these rules—intentionally or not—can result in a temporary suspension or permanent ban. The platform uses automated systems and manual reviews to detect suspicious activity, so even small mistakes can trigger an account block. If you want to avoid ban issues, you need to know the rules inside out. You can find a detailed breakdown of the official rules and ban prevention strategies here.
Why Pocket Option Accounts Get Banned: The 5 Most Common Reasons
Let’s go through the top violations that lead to account termination.
Multiple Accounts
Pocket Option enforces a One Account Per Person policy. Creating multiple accounts to claim bonuses, test strategies, or bypass restrictions is a direct rules violation. Their system can detect duplicate accounts through IP addresses, device IDs, and KYC data.
Arbitrage Trading
Using price differences between platforms to make risk-free profits—known as arbitrage trading—is prohibited. While it’s legal in some markets, Pocket Option’s ToS bans it because it disrupts platform liquidity and fairness.
Bonus Abuse
Bonuses come with conditions. Withdrawing funds before meeting turnover requirements or creating fake trades to unlock bonuses is considered bonus abuse and can lead to an instant ban.
Price Manipulation
Any attempt to artificially influence asset prices—through coordinated trades, exploiting glitches, or using bots—falls under price manipulation. This is a serious fraudulent activity flag.
Fraudulent Activity
This includes stolen payment methods, identity theft, or any deceptive practice. Even if you unknowingly used compromised payment details, your account can be blocked until the matter is resolved.
Inconsistent IP Address
Logging in from multiple countries in a short time frame can trigger suspicion. This is especially true if you trade from regions with high fraud risk.
VPN Usage (Prohibited)
Pocket Option explicitly bans VPN usage for trading. While VPNs are great for privacy, they mask your real location, which violates the platform’s compliance requirements.
Invalid Registration Details
Fake names, incorrect birth dates, or mismatched addresses during sign-up will cause problems during account verification. If your KYC fails, your account may be frozen.
Know Your Customer (KYC) Policy
Failing to complete KYC or submitting unclear documents is a common reason for account suspension. KYC is mandatory for withdrawals and higher trading limits.
Chargebacks
Requesting a chargeback from your bank or payment provider without first contacting Pocket Option support is seen as a breach of trust and can result in a permanent ban.
Abusive Behavior
Threatening, harassing, or using offensive language with support staff or other traders can lead to account termination.
How to Fix a Blocked Pocket Option Account Fast
If your account is blocked, time is critical. Here’s a step-by-step recovery plan.
Step 1: Identify the Reason
Check your email for a notification from Pocket Option. They usually send a message explaining the rules violation. If you didn’t receive one, contact support immediately.
Step 2: Gather Evidence
If you believe the ban was a mistake, collect proof—transaction receipts, IP logs, or screenshots—that support your case.
Step 3: Contact Support
Use the official support channels. Be polite, concise, and factual. Explain your situation, attach your evidence, and request a review. Aggressive or emotional messages can hurt your chances.
Step 4: Complete KYC Verification
If your account is blocked due to incomplete verification, submit clear, valid documents. This includes a government-issued ID, proof of address, and sometimes a selfie holding your ID.
Step 5: Resolve Payment Issues
If the ban is related to a chargeback or disputed payment, contact your bank to cancel the dispute and inform Pocket Option. This shows good faith and can speed up reinstatement.
Step 6: Remove Prohibited Tools
If you were using a VPN or trading bot, stop immediately. Let support know you’ve removed them and will comply with the official rules.
Step 7: Wait for Review
Once you’ve submitted your appeal, be patient. Reviews can take anywhere from 24 hours to a week, depending on the complexity.
How to Avoid Getting Banned in the Future
Prevention is always better than cure. Here’s how to avoid ban issues permanently.
Follow the One Account Rule
Stick to a single account. If you need to change your email or details, request it through support instead of creating a new profile.
Trade Legitimately
Avoid arbitrage trading, price manipulation, or any exploitative strategies. Focus on responsible trading that aligns with the platform’s guidelines.
Use a Secure Internet Connection
Trade from a stable, private network. Avoid public Wi-Fi and never use a VPN unless explicitly allowed.
Keep Your Details Accurate
Ensure your registration details match your legal documents. This will make account verification smooth and stress-free.
Understand Bonus Terms
Before accepting a bonus, read the turnover requirements. Only accept bonuses you can realistically meet.
Maintain Professional Conduct
Treat support staff with respect. Even if you’re frustrated, polite communication increases your chances of a positive outcome.
The Role of Compliance in Pocket Option Trading
Compliance isn’t just about avoiding bans—it’s about protecting your funds and ensuring fair play. Pocket Option’s Terms of Service are designed to create a level playing field. By following them, you not only protect your account but also build a trustworthy trading history.
Using Tools to Improve Your Trading Without Violating Rules
You can still use external tools to enhance your trading—just make sure they don’t breach Pocket Option’s policies. For example, Becoin’s short term forecast tool at becoin.net can help you make informed decisions without engaging in prohibited activities like price manipulation or arbitrage trading.
What to Do If Your Appeal Is Denied
If Pocket Option refuses to reinstate your account:
- Withdraw any remaining funds if allowed.
- Request a detailed explanation for the denial.
- Review your trading history to identify violations.
- Consider alternative platforms, but ensure you don’t repeat the same mistakes.
Final Thoughts
A blocked Pocket Option account can be a major setback, but it’s rarely the end of the road. By understanding the most common violations—multiple accounts, bonus abuse, VPN usage, invalid registration details, and more—you can take targeted action to fix the problem. Always prioritize compliance, legitimate trading, and secure internet connections. And if you want to go deeper into prevention strategies, check out this detailed guide on how to avoid getting banned on Pocket Option. The faster you act, the better your chances of getting back to trading without losing momentum.
